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Frequently Asked Questions (FAQs)

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Can electric utility customers choose their electricity supplier?

Some electric utility customers have the option to choose an alternate electricity supplier. This consumer option is often called retail choice or customer choice. The alternate supplier is the company that generates and/or markets electricity, often referred to as a retail electricity marketer. The alternate supplier may not be the same company that owns the power lines that deliver electricity to customers. The alternate supplier may be an affiliate of the distribution utility. Some suppliers offer electricity generated from specific energy sources, such as wind and other renewable energy sources.

Regardless of the electricity supplier, the distribution utility delivers the contracted electricity to a customer's meter and charges for that service. Services may be billed in a consolidated bill where electricity and other costs are itemized separately, or services may be billed separately by the two companies (called dual billing). Some utility customers may have the option to choose their billing preferences.

In general, retail choice is available only for utility customers served by investor-owned utilities. There are a few electric cooperatives, municipal utilities, and government operated utilities that offer retail choice. Customers may contact their distribution utility or the utility regulatory commission in their state to see if retail choice is an option.

Learn more:
Residential retail choice recovers from dip in customers, growth trends continue in California and Massachusetts

Last updated: July 28, 2020


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