• Competition under regulatory reform has provided consumer benefits in lower prices while maintaining security despite greatly expanded gas consumption. The improved industry performance motivated by competition and lower petroleum prices has controlled costs greatly.

• Price volatility is inherent in competitive commodity markets, which can be disruptive to consumers as their gas expenditures vary unexpectedly.

• Timely and reliable information can stimulate appropriate responses to better manage potential shortages or surpluses within the system.

• Information programs can provide consumers with the ability to avoid unnecessary energy-related costs. Additional assistance may be provided with continuation of programs, such as budget ‘smoothing' programs that allow consumers to pay a stable monthly amount for energy, protecting them from impact of erratic prices.

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