Table 2.1. Number of Ultimate Customers Served by Sector, by Provider,
2012 through 2022

Year Residential Commercial Industrial Transportation Total
Total Electric Industry
2012 126,832,343 17,729,029 732,385 83 145,293,840
2013 127,777,153 17,679,562 831,790 75 146,288,580
2014 128,680,416 17,853,995 839,212 79 147,373,702
2015 129,811,718 17,985,690 835,536 78 148,633,022
2016 131,068,760 18,148,353 838,059 86 150,055,258
2017 132,579,747 18,359,427 840,329 86 151,779,589
2018 133,893,321 18,605,393 840,321 83 153,339,118
2019 135,249,616 18,694,240 954,222 83 154,898,161
2020 136,682,001 18,848,813 992,311 83 156,523,208
2021 138,308,772 19,102,304 1,022,212 82 158,433,370
2022 139,854,178 19,257,529 1,049,983 86 160,161,776
Full-Service Providers
2012 118,650,233 16,111,883 681,074 48 135,443,238
2013 116,624,884 15,817,442 780,759 48 133,223,133
2014 117,230,661 15,942,158 789,803 50 133,962,672
2015 119,477,949 16,108,931 787,466 48 136,374,394
2016 120,875,548 16,197,174 788,641 53 137,861,416
2017 121,964,414 16,329,808 789,732 52 139,084,006
2018 122,767,933 16,415,207 794,548 49 139,977,737
2019 122,422,722 16,367,082 904,443 50 139,694,297
2020 123,575,349 16,466,429 940,350 52 140,982,180
2021 125,145,266 16,631,306 971,419 51 142,748,042
2022 126,936,159 16,800,418 1,001,592 53 144,738,222
Energy-Only Providers
2012 8,182,110 1,617,146 51,311 35 9,850,602
2013 11,152,269 1,862,120 51,031 27 13,065,447
2014 11,449,755 1,911,837 49,409 29 13,411,030
2015 10,333,769 1,876,759 48,070 30 12,258,628
2016 10,193,212 1,951,179 49,418 33 12,193,842
2017 10,615,333 2,029,619 50,597 34 12,695,583
2018 11,125,388 2,190,186 45,773 34 13,361,381
2019 12,826,894 2,327,158 49,779 33 15,203,864
2020 13,106,652 2,382,384 51,961 31 15,541,028
2021 13,163,506 2,470,998 50,793 31 15,685,328
2022 12,918,019 2,457,111 48,391 33 15,423,554

N/A = Not Available.
Pursuant to applicable Texas statutes establishing competitive electricity markets within the Electric Reliability Council of Texas (ERCOT), all customers served by Retail Energy Providers must be provided bundled energy and delivery services, so they are included under "Full-Service Providers".
Full-Service Providers sell bundled electricity services (e.g., both energy and delivery) to end users. Full-Service Providers may purchase electricity from others (such as Independent Power Producers or other Full-Service Providers) prior to delivery. Direct sales from independent facility generators to end use consumers are reported under Full-Service Providers. Energy-Only Providers sell energy to end use customers; incumbent utility distribution firms provide Delivery-Only Services for these customers.
Source: U.S. Energy Information Administration, Form EIA-861, "Annual Electric Power Industry Report." and Form EIA-861S, "Annual Electric Power Industry Report (Short Form)."